Complaint Investigation Report

There was no record of R1 expressing that they did not wish to have the visits, have visits scheduled or not enjoy the visits when they occurred.

Facility staff stated that following visits, R1 at times would have increased agitation.

The issue was not discussed and included in the hospice plan of care.

As a result of this investigation, LPA finds allegation to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. (A)This poses an immediate Health and Safety risk to clients/residents in care. (B) This poses a potential Health and Safety risk, or personal rights violation, to clients/residents in care.

Report reviewed with the licensee . Copy of this report and appeal rights provided.