Complaint Investigation Report

315001713-12-5-2023-59-AS-MSEY-CYEMGJ-20231211083600

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/15/2023 and conducted by Evaluator Kevin Mknelly

COMPLAINT CONTROL NUMBER: 59-AS-20231115143052

Staff are verbally abusive toward residents

On 12/5/23 , Licensing Program Analyst (LPA) Kevin Mknelly LPA Mknelly arrived and met with Administrator to deliver investigation findings.

LPA conducted interviews with residents, staff and resident families.

LPA finds that facility met Tittle 22 requirements.

All interviews and observations conducted found the home is clean and well staffed. Interviews found all to be very happy with care and interactions. This complaint is therefore unfounded.

This agency has investigated the above complaint allegations. We have found that the complaint is UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted and report provided.