Complaint Investigation Report

Allegation: Staff not allowing resident to have visitors at facility. – Unsubstantiated.

According to an interview conducted, on 7/20/2023 at approximately 12:45 PM, R1’s responsible party (RP) was refused entry into the facility and was asked by the facility’s administrator to leave the facility. The Department received an interview statement from R1’s RP. RP stated arrived at the facility during lunch time and was refused visitation. RP requested to wait in R1’s bedroom until lunch was over. Administrator refused and asked RP to leave. RP stated R1’s family member was there to observe the incident.

The Department reviewed R1’s admission agreement. According to the admission agreement, the agreement must include the facility policy concerning family visits and communication. The policy must be designed to encourage regular family involvement with the resident. The policy must also provide ample opportunity for family participation in facility activities. Facility visiting hours are 9 AM to 4 PM.

The Department received interview statements from a total of three (3) facility staff (S). Interview statement received from S1 stated, visitation hours are from 8 AM to 4 PM. Visitors are welcome at the facility during visitation hours. Staff are not allowed to turn visitors away. Interview statement received from S2 indicated, there is a visitation policy that the residents’ family members agreed upon which is to visit residents before or after lunch. This is due to residents not wanting to eat when visitors are around. S2 stated R1’s RP comes to the facility everyday to visit R1. RP came during lunch time and administrator requested for RP to come visit before lunch time. RP was waiting in R1’s bedroom while residents were finishing their meals. Interview statements received from the facility’s administrator indicated that R1’s RP visited the facility every day. RP would stand at the table for most of the meals and make comments and give instructions to other residents on what they should eat first. According to the administrator, RP was being disruptive. A resident (R2) made complaints about RP’s presence at the facility during mealtimes. RP had showed up to the facility with different agents at mealtimes during lunchtime.

The Department received an interview statement from R1’s family member (FM). Interview statement received from FM indicated that RP and FM arrived at the facility to visit R1 during lunch time and were refused entry into the facility. Administrator told RP and FM that the facility was audited, and they cannot have people here at the facility while residents are h aving their lunch. The administrator then proceeded to notify RP and FM that an email was sent indicating the facility is not allowing visitors.

The Department is unable to determine if facility staff are not allowing residents to have visitors at the facility.