Complaint Investigation Report

discharge from a referring hospital, to pharmacy receiving orders, to R1 arriving at the facility, the facility was not aware of any issues that may have arisen with prescriptions being filled until R1 arrived. When R1 arrived at the facility and medications had not, it was reported that facility administrator notified R1’s responsible party to inform them on that there was a problem that precluded the pharmacy to not have filled R1’s medication. It is, therefore, the responsibility of the prescribing provider (Hospital) and the pharmacy filling the prescription to ensure accurate information, including insurance verification.

As a result of this investigation, LPA finds allegation to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. (A)This poses an immediate Health and Safety risk to clients/residents in care, or personal rights violation, to clients/residents in care.

Report reviewed with Administrator. Copy of this report and appeal rights provided.