Complaint Investigation Report

Allegation- Staff left residents in soiled diapers for an extended period of time.-UNSUBSTANIATED

The Department conducted facility’s observations, record review and interviewed three (3) residents and three (3) staff members to investigate the complaint allegation. During staff interviews it was learned that the facility has a 2-hour check rotation. 3 of 3 staff stated they were checking on R1 at hourly at which time they would check on resident, rotate resident and provided incontinence care when needed. Administrator stated R1 was checked on regularly. Based on gathered information, It was determined that staff were checking R1 at least every two hours, usually more often, therefore the allegation is UNSUBSTANTIATED.

Allegation- Staff did not dispense medication as prescribed and did not properly store resident's medications. -UNSUBSTANIATED

The Department conducted facility’s observations, record review and interviewed three (3) residents and three (3) staff members to investigate the complaint allegation. Records were reviewed for resident’s medications for July 2024. Records reflected that facility was managing resident’s medications per their physician’s orders with proper record keeping per Department’s Regulations. 3 staff interviews conducted on 07/08/24 indicated that staff were giving resident’s medications per their physician’s orders and there were no problems to address. 3 residents interviews conducted on 07/24/24 reflected no medications mismanagement issues by facility staff. Based on this information, this allegation was found to be UNSUBSTANTIATED.