Complaint Investigation Report

Staff are physically abusing residents in care- Unfounded

Staff are financially abusing residents in care- Unfounded

During the investigation it was learned that R1 has behaviors of alleging false claims. Based on information obtain and interviews conducted, there is no evidence that R1 was physically or financially abused by staff at this home. The department was unable to interview R1 due to cognitive decline.

Staff do not allow residents access to phone-Unfounded

During facility visit on 03/11/2025 LPA and Licensee tested the facility phone. Facility does have a working phone, and residents have access to it whenever they may need it. During an interview with Licensee, they stated that residents do not use the phone often due to their families being so involved and are at the facility often. LPA attempted interviews with residents but due to cognitive impairment of the residents, LPA was unable to interview residents.

Staff do not allow residents access to their doctors-Unfounded

During an interview with Licensee, it was revealed that most of the residents have family that are involved and do the communications with their doctors. Facility will let the family know if there is a change in resident’s condition. R1 is the only resident that does need assistances when it comes to the doctors. Licensee will assist with scheduling the appointments. Additionally, Licensee provide LPA with R1s upcoming appointments. LPA attempted interviews with residents but due to cognitive impairment of the residents LPA was unable to interview residents.

Based on information obtained through interviews, the Department finds the allegation to be UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted and a copy of the report and appeal rights were left at the facility.