Complaint Investigation Report

314700019-4-9-2026-47-HC-WSCT-DUVP4H-20260609105908

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/05/2025 and conducted by Evaluator Ramsey Chimienti

COMPLAINT CONTROL NUMBER: 47-HC-20251205105812

HCO does not ensure that staff are being properly trained.

Enforcement Analyst (EA), Ramsey Chimienti, with the Home Care Services Branch (HCSB) arrived at the business address for Always Best Care Sacramento, and was greeted by Designee, Lisa Watson. The analyst explained that he was there to conduct a complaint investigation regarding the above allegation and listed documents that will need to be made available in order to complete the investigation.

The requested documents included training plan for new hires, comprehensive hiring packet, job descriptions, training course material, pre-hire phone screening, job experience verification process, and statements from staff.

EA Chimienti concluded that there was not conclusive evidence to substantiate the above allegations. The analysts delivered the findings to the Designee. Based on the preponderance of evidence gathered through interviews conducted, evidence obtained and observations, the above allegations were found to be UNSUBSTANTIATED. An exit interview was conducted, and the investigation reports and appeal rights were provided to the Designee.