Complaint Investigation Report

Administrator intervened and C1 was still yelling but retreated to their living area. R1 called the police after the incident.

Due to the information gathered through interviews LPA finds allegation, " Staff handled resident in a rough manner" and " Staff spoke to resident in an inappropriate manner" to be substantiated.

As a result of this investigation, LPA finds allegations to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.