Complaint Investigation Report

Allegation: Facility transceiver is in disrepair.

LPA interviewed Administrator and Resident Care Director who both stated that there have been no complaints about radios not working. Per the Administrator, the facility is switching to iPhones for communication, but that they are waiting to ensure that there is full-service coverage before ending using the radios. Staff interviews stated that they currently have radios that work. The Maintenance Director will trouble shoot if radios are not working properly. Additionally, there are extra radios in the building that can be used, if necessary.

Allegation: Staff not providing residents meals in a timely manner.

According to memory care staff, there are two residents who prefer to eat meals in their rooms. They are served their meals as the rest of memory care is being served. The AL side of the facility has recently switched their meal delivery to be at the beginning of the meal. Per staff, there have not been any complaints from residents that their meals are being served late.

Based on information obtained during the investigation, LPA finds the allegations to be

UNSUBSTANTIATED- a finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred,

Exit interview conducted. A copy of this report was provided to the facility.