Complaint Investigation Report

Allegation- Resident not provided medical care in a timely manner.

The department conducted interviews regarding this allegation. Interviews indicated that staff were aware of R1’s need based on R1’s needs and service plan. A review of documentation and interviews conducted revealed that staff were following R1’s needs and service plan as documented. After R1 medical records review and file review, department also concluded that facility nursing staff did communicate with R1 doctor, family and other required agencies for any health concerns for R1. Facility also notified CCLD for R1’s health updates per department reporting protocol. Department concluded that facility did seek medical help for R1 in timely manner to address any health-related concerns for R1, therefore this allegation is UNFOUNDED . A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis.

The department conducted interviews and record review to investigate above allegation. Department conducted several interviews with facility staff and residents to investigate this allegation. Upon R1s records review, it was mentioned on when R1 was sent out to hospital by facility on 04/13/22 after a fall incident however R1 was diagnosed with severe UTI(Urinary Tract Infection) and dehydration in hospital (dehydration is one of the common symptoms related to UTI for seniors). Upon R1 records review, department found out that R1 was taking antibiotics for UTI prior to 04/13/22 and was tolerating it well as shown in facility’s documentation. Based on the records review, it has not determined that R1 was dehydrated due to facility’s care or neglect, therefore this allegation is UNFOUNDED . A finding that the allegations are unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis.