Complaint Investigation Report

Allegation- Residents personal belongings were not safeguarded while in care.

The department conducted Interviews and record review to investigate this allegation. During record review, department observed documentation regarding the allegation concerning R1’s missing eyeglasses. Facility Executive Director (ED) was notified by R1’s family on 02/02/2022 that R1’s eyeglasses were missing. ED followed up on R1’s missing item and issued a one-time refund of $330.00 on 02/03/22 to the family. This was the only missing item that was mentioned for R1. Although the facility provided R1’s family a refund for R1’s missing glasses, the facility did not safeguard R1s personal belongings while in care at the facility therefore the allegation is SUBSTANTIATED. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

The deficiency is cited on 9099-D, per Title 22 Regulations, Division 6.

Exit interview with Marianne. Appeals rights provided. Copy of the report left at the facility.