Complaint Investigation Report

315001968-10-9-2025-59-AS-MSEY-DMELHZ-20251013084708

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/27/2025 and conducted by Evaluator Melissa Parks

COMPLAINT CONTROL NUMBER: 59-AS-20250827092958

Staff keeps facility doors locked 24 hours of the day.

LPA Parks arrived on Thursday October 9, 2025, to deliver findings for a complaint investigation regarding the above allegation. LPA met with Laurie and explained the purpose of the visit.

Throughout interviews, LPA learned that all doors to the outside are alarmed. Residents can leave at any time. The receptionist is on duty from 7am - 7pm every day to assist visitors entering the building. Families were notified of the change via email on August 14, 2025. There is approximately a 15-30 second wait for the door to be opened. After 7pm, care staff are able to monitor the front door via camera. They have the ability to answer and unlock the door remotely.

Based on the evidence provided, the preponderance of evidence standards was not met, therefore, the above allegations is found to be UNFOUNDED. An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. A copy of this report was left at the facility.