Complaint Investigation Report

Based on observation and interviews , LPA observed S1 informing a visitor (SC) to contact R1's Power of Attorney (POA) prior to visitation, S2 informed LPA that POA requested facility to notify him of all R1's visitors. S1 informed LPA it was part of protocol for visitors of R1 to contact POA until today when S2 informed S1 it was no longer a protocol. SC informed LPA that during her previous attempted visitations and calls, SC was informed she would need to inform POA first.

As a result of the investigation, LPA finds the allegation to be (S) SUBSTANTIATED - A finding that the

complaint is Substantiated means that the allegation is valid because the preponderance of the evidence

Although, allegation was found to be substantiated, California Code of Regulations, Title 22, will not be cited as facility has been cited CCR 87468.1(a)(11) on 9/8/2022 for similar allegation in a different complaint, Control Number 25-AS-20220901132401 .

Exit interview conducted with General Manager, a copy of the report and appeal rights was left at the facility.