Complaint Investigation Report

Allegation- Residents are left alone without staff at night. -UNSUBSTANIATED.

The department conducted interviews and records review to investigate above allegation. Department revealed from facility record review from April 2022 through September 2022 that facility have staff working night shifts. Facility residents stated during interviews that residents are not left alone at night and facility has awake night staff to provide care and supervision. Based on this information, department has concluded that this allegation is UNSUBSTANTIATED .

Allegation- Staff are not assisting residents with managed incontinence. UNSUBSTANTIATED .

The department conducted interviews, facility observation and record review to investigate above allegation. During interviews with facility staff and residents, it has been revealed that facility are providing care to residents according to resident’s needs and service plans. During residents’ and staff interviews, it has been concluded that facility has enough staff to meet the needs of the residents in care. During department visits, department observed that residents appeared to be well groomed and in good care, therefore, the above allegation is found to be UNSUBSTANTIATED .

Based on interviews conducted by the Department, facility observations and records review, the preponderance of evidence standards has not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED . A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No citations were issued today. Exit interview was conducted with Administrator and a copy of this report was provided to the facility. The signature of the Administrator on these forms acknowledges receipt of these documents.