Complaint Investigation Report

The allegation that the facility did not have sufficient staff to meet the resident’s needs, due to Covid 19, the facility was short staff during several shifts. Interviews revealed that although a staffing Agency was used, the facility still had a difficult time meeting the resident’s needs. Throughout the course of the investigation, staff indicated concerns to CCL and stated management was informed about not having enough caregivers during each shift to meet the needs of the residents. Staff indicated that due to being short staffed, staff were unable to provide proper care to the residents. Staff reported that they postponed showering the residents and providing basic hygiene because they are busy supervising the residents and do not have time during their shift to complete these tasks. Staff and residents reported that they try to ensure the resident’s needs are being met but it gets difficult when they were short staffed.

Based on LPA’s interviews which were conducted and recorded the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED .

The allegation that the facility did not have sufficient staff to meet the resident’s needs, due to Covid 19, the facility was short staff during several shifts. Interviews revealed that although a staffing Agency was used, the facility still had a difficult time meeting the resident’s needs. Throughout the course of the investigation, staff indicated concerns to CCL and stated management was informed about not having enough caregivers during each shift to meet the needs of the residents. Staff indicated that due to being short staffed, staff were unable to provide proper care to the residents. Staff reported that they postponed showering the residents and providing basic hygiene because they are busy supervising the residents and do not have time during their shift to complete these tasks. Staff and residents reported that they try to ensure the resident’s needs are being met but it gets difficult when they were short staffed.

Based on LPA’s interviews which were conducted and recorded the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED .