Complaint Investigation Report

According to the Associate Handbook approved by CCLD, dated August 2019, "Any associate who voluntarily resigns or is terminated will not be afforded the privilege of having access to our community in order to visit residents as they please. A former associate can no longer visit the community without first obtaining the written approval of the Executive Director prior to visiting a resident". Interview with Human Resources indicated that S3 was familiar with the Associate Handbook and had actively followed protocol with terminated staff members while they were employed at the care home. Human Resources also provided LPA with a letter that was sent to S3 on June 14, 2024 indicating the information from the Associate Handbook regarding visiting residents in the care home.

Interviews with ED, S3, R1, and R2 indicated that S3 did not seek prior approval before visiting R1 and R2.

Interviews with R1, R2 and resident (R3) indicated that they are able to receive visits at the care home.

Based on documentation and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited.

Exit interview conducted. A copy of the report was provided.