Complaint Investigation Report

Allegation: Facility is not providing adequate food services.

Facility provided their menu for the week of 4/14/24-4/20/24. The facility provides a variety of food options for residents in care. Facility also provides an always available menu for residents, which also offers low sodium and vegetarian/vegan options upon request. LPA toured the kitchen area, and the facility has the required (2) two-day perishable and (7) seven-day non-perishable food supply on hand. LPA observed kitchen staff preparing salads. LPA observed the food order invoices and the facility orders fresh produce almost daily. Facility orders all other food supplies approximately three times per week. LPA observed the sample food from the 4/16/24 lunch menu, which was all fresh food items. Interview with Culinary Director indicated that residents eat a lot of fresh fruit and vegetables in their meals. Interviews with R2 and R3 indicated that the facility provides nutritious meals to residents at the care home.

Based on observation, interviews conducted, and documentation obtained, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. No deficiencies are being cited.

Exit interview conducted. A copy of the report was provided.