Complaint Investigation Report

312700574-10-26-2021-25-AS-LMUZ-C8CTHZ-20211101144534

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/08/2021 and conducted by Evaluator DeAnna Williams-Lyons

COMPLAINT CONTROL NUMBER: 25-AS-20210708083425

Staff do not attend to resident's hygiene care needs in a timely manner

Residents do not received meals in a timely manner

Residents are not assisted with their medication in a timely manner

On August 27, 2021, Licensing Program Analyst, (LPA) DeAnna Williams-Lyons arrived at the facility and met with to deliver complaint investigation. Martin Sales Director Benijmin Martin on findings. Community Care Licensing (CCL) received a complaint allegation stating residents do not received meals in a timely manner, Staff do not attend to resident's hygiene care needs in a timely manner and residents aren't assisted with their medication in a timely manner. During the course of this investigation, LPA conducted interviews with staff and residents, reviewed facility records, staff and resident’s records, staff schedules, incident reports, medication logs, and charting notes.

Allegation: Residents do not received meals in a timely manner

LPA interviewed 5 staff and 4 residents. It was alleged that residents do not receive meals in a timely manner. 5 staff members that were interviewed confirmed that there were some incidents of residents receiving their meals a bit late since Covid-19.