Complaint Investigation Report

Allegation 2: Staff do not ensure the facility is comfortable for residents.

Based on interviews and observations the department found the facility is not providing the residents a comfortable environment to reside. The licensee resides at the facility as their permanent residence. The Licensee has (2) two young children (4 years old and 5 months old) that reside at the facility as well. Interviews indicated (2) residents have expressed discomfort from the children enter their bedrooms and taking their belongings. On 02/12/2025 LPA Gunby conducted a case management visit and observed a 5-month-old child at the facility. During this visit the administrator needed to change a resident’s briefs, while also caring for the child. LPA observed admin left the child to cry on the bed, while they assisted the resident. During a visit on 03/06/2025 LPA did not observe a child at the facility. As a result of this investigation, LPA finds allegations to be Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.