Complaint Investigation Report

The Administrator asked for the visitor to come back on a different day to allow R1 their rest.

LPA interviewed R1-R3’s POAs who revealed that they have not had any difficulty in visiting the facility. Interviews revealed that they were given the gate code upon move-in. Additionally, interviews revealed that staff are responsive to phone calls and texts. The facility has one main line at the facility and two cell phones. All three numbers are given out to POAs, family, and friends of residents.

Based on information obtained during the investigation, LPA finds the allegations to be UNSUBSTANTIATED- a finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred,

Exit interview. A copy of this report was emailed to the Administrator.