Complaint Investigation Report

While no staff acknowledged that they witnessed vermin in the facility, the Administrator stated that it was reported to her that a staff member observed a rodent near the kitchen. The administrator then contacted the contracted pest control company to immediately provide interior pest management services. Previously, pest control services were only provided to the outside of the facility. LPA toured the kitchen and did not find any evidence of rodents.

Based on information obtained during the investigation, LPA finds the allegations to be

UNSUBSTANTIATED- a finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred,

Exit interview conducted. A copy of this report was provided to the facility.