Complaint Investigation Report

LPA was able to interview three residents who require two staff in order to help with transfers and activities of daily living. Residents interviewed stated that staff are timely in answering pendants. Staff interviewed stated that when a resident requires two staff assist, one staff will answer the pendant and call for another staff to assist. Sometimes this requires a wait period until a second staff is available.

Based on information obtained during the investigation, LPA finds the allegations to be UNSUBSTANTIATED- a finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred,

Exit interview. A copy of this report was emailed to the Administrator.