Complaint Investigation Report

Allegation: Staff are mishandling resident medications

During the course of the investigation, LPA interviewed Executive Director, three (3) caregivers/med-techs, and one (1) resident. LPA reviewed Medication Administrator Record (MAR) for R1 and found no discrepancies in the files. Through interviews with S2, S3, and S4 it was determined that several med-techs would review the MARs throughout the week. LPA did an audit comparing physicians’ orders and the present medications. LPA observed all prescribed and scheduled medications were available to R1. Based on facility tour, interviews and observation, the department found this allegation is to be UNFOUNDED.

Allegation: Resident are not treated with dignity and respect

During facility visits LPA observed staff were attentive to resident’s needs and providing them privacy while taking care of them and during resident’s personal time with families and visitors. During residents’ interviews, R1 stated that facility staff are meeting their care needs and did not express any concerns with privacy, respect or dignity. R1 indicated that staff were treating all residents with dignity and respect and did not express any issues. Based on facility tour, interviews and observation, the department found this allegation is to be UNFOUNDED.

Based on information obtained, LPA finds the above allegation to be UNFOUNDED - A finding that the complaint is Unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.