Complaint Investigation Report

315002882-9-26-2022-25-AS-MSEY-CJPURG-20220928154844

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CHICO - RESIDENTIAL , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/24/2022 and conducted by Evaluator Melissa Parks

COMPLAINT CONTROL NUMBER: 25-AS-20220824092232

LPA Parks arrived on September 26, 2022 date to conclude a complaint investigation regarding the allegation ‘illegal eviction’. Prior to the visit, LPA completed the required COVID-19 testing protocols and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms; LPA ensured she applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: N-95 mask.

Throughout the course of investigation, LPA interviewed staff and relevant parties. Additionally, LPA reviewed text messages and call logs between POA and Administrator. LPA conducted a review of resident’s file at the facility. LPA was unable to provide evidence that the Administrator evicted resident. Based on information obtained during the investigation, LPA finds the allegation to be UNSUBSTANTIATED- a finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Exit interview conducted. A copy of this report was left at the facility.