Complaint Investigation Report

Allegation: Staff handled resident in a rough manner

The Department investigated the allegation of staff handling resident in a rough manner. LPA interviewed staff, and all staff denied hitting and/or handling resident in a rough manner. LPA interviewed F1 who denies staff handled R1 in a rough manner. LPA reviewed hospice notes, which did not indicate any mishandling of the resident.

During the investigation, LPA conducted interview with (1) reporting party, (1) staff, (1) resident, and (1) family member. LPA also reviewed R1’s resident records and hospice reports. Based on interviews and record reviews, LPA finds allegation to be Unfounded .

Allegation: Staff retaliated against resident for reporting concerns

The Department conducted interviews that did not reflect any concerns that staff retaliated against residents for reporting concerns. Staff are aware about Residents Rights and are aware about their Mandatory Abuse Reporting requirements as needed. On 05/21/2025 LPA observed complaint hotline posters posted in the facility. From this gathered information, Department did not observe that staff were discouraging residents from filing any complaints while in care, therefore, this allegation was Unfounded.

Allegation Staff do not ensure that resident's hygiene needs are met

Utilizing record review, interviews and observations to investigate this allegation. Staff interviews indicated that staff were providing all ADL assistance, including toileting and bathing to residents per their needs and service plan. Staff interviews indicated that staff were assisting residents for their toileting needs every 2 hours or as needed. Resident interviews reflected that their care needs were met by staff and there were no issues to address. F1 stated they are happy with the hygiene care at the facility. LPA observed residents in care to be clean and odor free, therefore, this allegation was Unfounded .