Complaint Investigation Report

Allegation: Staff did not adequately address resident’s inappropriate behaviors.

LPA interviewed R2 who stated that staff will address any concerns promptly. R2 has been addressing concerns regarding R1 with the Administrator and staff. R2 stated that staff are doing everything they can to address issues as they arise.

Allegation: Staff did not assist residents with personal hygiene needs in a timely manner.

LPA observed R3 and R4’s rooms. LPA observed the rooms to be clean and orderly. LPA spoke with both residents who appeared to be in clean clothes and hygiene needs were being met. LPA interviewed staff who stated that R3 is assisted with showers twice per week. R4 is showered daily and as needed.

Allegation: Staff spoke to resident in an inappropriate manner.

LPA interviewed residents who stated that they are spoken to respectfully. LPA additionally interviewed the private caregiver for R5 who stated that they have not seen any inappropriate conversations between staff and residents.

Allegation: Staff withheld resident's mail.

Staff stated that they deliver all packages and mail to residents. Resident interviews also acknowledged that they receive their mail timely.

Allegation: Staff illegally evicted a resident in care.

LPA obtained a copy of the eviction letter. LPA determined that the letter is lawful due to containing all the required elements.

Based on the evidence provided, the preponderance of evidence standards was not met, therefore, the above allegations are found to be UNFOUNDED. An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. A copy of this report was left at the facility.