Complaint Investigation Report

LPA observed a locked drawer in resident bathrooms to lock up hygiene items. LPA learned through interview that employees have observed, at times, not all items locked up. When LPA toured memory care with the Memory Care Director, she observed unlocked hygiene and grooming items in apartments 163, 168, and 176(pictures taken). Based on the LIC602 of R2, resident is at risk if allowed direct access to personal grooming and hygiene items. Therefore, the allegation that the facility does not make dangerous items inaccessible to residents is SUBSTANTIATED.

As a result of this investigation, LPA finds the allegation to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiencies cited on 9099-D. Appeal rights were printed and given.

Exit interview conducted. A copy of this report was left at the facility.