Complaint Investigation Report

Allegation: Staff do not ensure the facility is clean.

LPA Parks and Administrator Hall toured the facility together. LPA did not observe any common area furniture which had been soiled by residents. LPA observed that the facility was relatively clean and organized. LPA toured resident rooms which also appeared to be clean and orderly. LPA learned that the facility’s full time housekeeping staff had recently quit without notice. In the interim of hiring a new housekeeper, the care staff are assigned to complete housekeeping tasks.

Allegation: Staff do not ensure laundry equipment is in good repair.

LPA toured the facility’s laundry room with Administrator Hall. Per interviews, 2 washers were in the process of being repaired or replaced. Facility has 3 laundry rooms throughout the facility which are accessible to staff. Staff interviews stated that there is sufficient washers and dryers to timely clean and return resident laundry.

Based on information obtained during the investigation, LPA finds the allegations to be

UNSUBSTANTIATED- a finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred,

Exit interview conducted. A copy of this report was provided to the facility.