Complaint Investigation Report

regarding pest concerns and the ongoing pest control services. The facility provided LPA a copy of a letter that was sent to all residents and families on September 11, 2025 indicating that the facility has an anticipated community inspection for pests on September 25, 2025 and September 26, 2025. ED provided LPA with several invoices and service requests indicating services conducted in the facility to ensure the pest issue is resolved.

Based on records reviewed and interviews conducted, the above allegation is found to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies are being cited.

Exit interview conducted. A copy of report was provided.