Facility Evaluation Report

Licensing Program Analyst (LPA) Angela Hood arrived at the care home today and met with the Executive Director (ED), Meggin Cortez, to conduct a case management visit in relation to a separate inspection conducted on today’s date, May 29, 2026.

Interview with former ED, Kay Devault, indicated that their minor child would provide volunteer assistance during events at the care home. Former ED indicated that their minor child went through the volunteer program that the facility offers and attended a virtual training. Former ED indicated that their minor child would set up decorations for holiday events, serve water or drinks, fold napkins, and help set up tables. Former ED indicated that their minor child did not work in the kitchen with food. Interviews with staff (S1, S2, S4, S5, and S6) indicated that they witnessed the former ED’s minor children serving food from the kitchen area to residents in the dining room. Staff (S3) indicated that they heard from a resident that the former ED’s minor children were helping in the kitchen area. Staff interviews also indicated that the former ED’s minor children were serving food when the facility was short staffed and not just at special events. According to the facility’s plan of operation, the facility’s Waitperson job summary indicates “the Waitperson is responsible for the set-up, delivery and clean-up of the meal period for which he/she is responsible.” Some of the essential job functions include: taking resident meal orders in accordance with prescribed diets, preferences, dislikes and food allergies in an accurate and courteous manner and provide service, and familiar with food service disaster plan. Additional information on the plan of operation indicated that the Waitperson is to work in accordance with established safety guidelines with emphasis on the use of proper body mechanics and safe work practices; wears appropriate safety gear. The Waitperson should attend and participate in appropriate

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