Complaint Investigation Report

Facility staff are not following food service guidelines.

Licensee did not keep food storage areas clean.

Facility staff do not practice proper hygiene when handling food.

LPA Muscan spoke with Administrator, which stated staff have Food Handling Training and that staff interact frequently with the Food Service Coordinator. The facility provided LPA Muscan with California Food Hander Training certificates for food service staff on 9/21/2022. Food Service Staff were interviewed stating they had the Food Handler Training and reported how they handle food in the kitchen. LPA toured the kitchen on 8/31/2022 and 9/21/2022. 5 kitchen staff members were interviewed. Food was being prepared during visit. Hand washing was observed before food items were touched. Gloves were worn by kitchen staff. Food storage areas were observed to be clean and in good repair. This agency has investigated the above listed allegation(s). Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred therefore, we have found the allegation(s) to be UNSUBSTANTIATED.

Exit interview was conducted with Administrator and a copy of this report was provided to the facility. The signature of Administrator on these forms acknowledges receipt of these documents.