Complaint Investigation Report

LPA interviewed 1 resident in which they stated there have been a few times that staff have been rough during care unintentionally. Resident stated some staff can have attitudes toward them when providing care. Resident was unable to remember staff names or details. Due to the information gathered, LPA finds allegation to be UNSUBSTANTIATED.

LPA investigated allegation, "Staff failed to assist resident in a timely manner". LPA interviewed residents and staff and reviewed facility documentation. Facility has a call light system, and when residents require help they push their pendant which alarms the caregiver pager and a computer in the medication room. LPA interviewed 6 care staff in which they stated residents do not wait more than 15 minutes once pressing the pendant. Care staff stated if the assigned caregiver is unavailable to respond then other caregivers or med techs will respond to the call light. The computer in the medication room continues to signal until a caregiver responds to the pendant push and clears the call. Interviews indicated that staff do not have residents waiting over 20 minutes when responding to a pendant pushes. LPA interviewed 3 residents in care, in which they stated most the time staff respond in a timely manner to their pendant push. On occasion residents may wait for longer periods of time. Relevant party indicated residents can wait up to 45-60 minutes for staff to respond. Due to the information gathered, LPA finds allegation to be UNSUBSTANTIATED.

LPA investigated allegation that facility has, "Insufficient staffing". LPA interviewed residents, staff, and reviewed facility documentation. LPA interviewed staff in which they stated AM shift has 4 caregivers and 2 med techs, PM shift has 2 to 3 caregivers and 2 med techs, and NOC shift has 2 caregivers and 1 med tech on the floor. Care staff indicated that due to covid related issues, at times it was hard finding and hiring staff. Facility used a caregiver agency to supplement care when they were shorthanded. Care staff indicated they are able to meet residents needs with the staffing that is available. LPA interviewed residents in care, in which they stated staffing levels have improved over the last several months. Residents indicated that facility provided a caregiver agency to supplement staffing levels. 1 resident indicated at times they are waiting long periods of time for staff to respond to pendant pushes. Relevant party indicated there is insufficient staffing to meet the needs of the residents. Due to the information gathered, LPA finds allegation to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.