Complaint Investigation Report

Interviews conducted with Client C1 and Licensee indicated that C1 received bruises on their arm and shoulder during an altercation with Licensee on 06/19/2025. Observations indicated that there was bruising on C1’s arm and shoulder after the incident occurred. Based on the reported information, the allegation that resident was injured by staff is substantiated.

Interviews conducted with Client C1 indicated that the bruising on their arm was a result of being hit by Licensee. Interviews conducted with Licensee indicated that they had hit C1 an unknown number of times during an incident that occurred on 06/19/2025. Observations indicated bruising that was on C1’s arms and shoulders after the incident had occurred. Therefore, the allegation staff handled client in a rough manner is substantiated.

Based on the information obtained for the allegations above, the allegations are SUBSTANTIATED- A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiency cited on 9099-D page. Appeal rights given.

Licensee was advised a copy of this report will be sent via certified mail. Two copies of the report will be sent. The Licensee is to sign and return a copy to the Sacramento North Regional Office.