Complaint Investigation Report

assist others to shower. Staff involved said she did ask R1 to take a towel to the other resident, but did not ask her to go into the room and help. Other resident denied that R1 helped in the shower.

Again, due to differences in accounts, LPA is not able to ascertain whether the resident was actually asked by staff to help the others in the shower; or if R1 made the decision to help. Therefore, allegation is unsubstantiated.

A finding of unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Appeal rights provided, exit interview conducted.