Complaint Investigation Report

Staff are serving expired food to residents in care.

Observations of the kitchen and food storage areas indicated that facility had expired foods that were being served to the residents in care. Interviews conducted with staff indicated that there was expired foods available for resident consumption. Staff stated that administrator had gone through all the food in the fridge and cabinets to remove all expired foods. Therefore, the allegation staff are serving expired food to residents in care is substantiated.

Based on the information obtained for the allegations above, the allegations are SUBSTANTIATED- A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Exit interview conducted with Executive Director and a copy of the report and appeal rights was provided.