Complaint Investigation Report

Interviews conducted with Staff Members S1, S2, S3 and S4 indicated that care is being provided adequately to all residents in care. It was indicated that staffing is increasing and overall care is easier to manage with the current number of staff. S1, S2, and S3 indicated that they would like one more staff on the floor for the morning AM shift but are able to still complete all tasks assigned. Records reviewed indicated that there are staff on each shift to assist the residents in care and staff schedule indicates an increase in staff over the last few months. Therefore, the allegation inadequate staffing to provide care is unsubstantiated.

Based on interviews conducted, observations, and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Administrator. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.