Complaint Investigation Report

the facility has had trouble in past months with keeping a dedicated laundry person in the facility. However, during times that a laundry person was not available, other staff have pitched in and made sure laundry got done. If it was noted that a resident was running low on clean clothes, someone from the staff or administration would do laundry to make sure there were clean clothes. The facility now has been successful in hiring 2 full-time housekeepers to clean and do laundry. So even though the situation was a little rough for staff for a while, they did get clothes washed for residents. Allegation is unfounded.

A finding of unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.