Complaint Investigation Report

317000237-10-10-2024-59-AS-KHOS-DA6QLV-20241018121635

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/10/2024 and conducted by Evaluator Kerry Hiratsuka

COMPLAINT CONTROL NUMBER: 59-AS-20240710112435

Staff are not assisting residents with hygiene needs

LPA Hiratsuka conducted the investigation into the allegation above.

LPA Hiratsuka interviewed staff and reviewed resident records. This allegation was focused on residents who are not receiving showers as per their assigned schedule. Interviews with staff showed some staff have no issues giving showers to residents and some do. The staff have noted the residents who may be difficult to bathe are identified. Executive Director (ED) Patty Uclcray and Resident Care Director Jay James (RCD), both stated they are implementing new training techniques for the staff to have more consistency to be able to talk residents into taking showers instead of refusing. Shower logs show the residents who require assistance with showering sometimes refuse and sometimes accept but the residents do get showered. LPA unable to interview residents in question due to mental capacity

Based on the above, LPA cannot prove or disprove because each side has their own version of events.

Due to the information gathered, LPA cannot determine the allegations: Staff are not assisting residents with hygiene needs. LPA finds allegation to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated.