Complaint Investigation Report

LPA interviewed staff in which they stated if they see any pests, the pest control company will come to the facility and take care of the issue. LPA toured the facility which included resident rooms and common areas and did not observe any pest infestation. Due to the information gathered LPA finds that the allegation is unfounded.

LPA investigated the allegation, “Staff altered a report involving a resident”. LPA interviewed residents and staff and reviewed facility reports. LPA interviewed staff in which they stated when an incident occurs the med tech writes a report and then sends the information to management. The management team reviews the information and creates an incident report. Staff interviews indicate that they are not aware of a time when staff have altered a report. Relevant party indicated that a report was altered by management however no specific information was provided. LPA reviewed facility incident reports and found no false information on the documentation that was reviewed. Due to the information gathered, LPA finds allegation to be UNFOUNDED.

LPA investigated the allegation, “Staff did not properly report an incident involving a resident.” LPA interviewed staff and reviewed facility information. LPA interviewed staff in which they stated when an incident occurs the med tech writes a report and then sends the information to management. The management team reviews the information and creates an incident report. Administrator stated if needed then management will send incident report into CCL. Administrator stated that all medication errors are reported into CCL. Relevant party indicated that a medication error occurred, and no report was made, however no specific information was given. LPA reviewed incident reports sent into CCL and found facility is sending in incident reports throughout the year on incidents that have occurred with residents in care. Due to the information gathered LPA finds allegation to be UNFOUNDED.

The allegation is UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.