Complaint Investigation Report

Regarding allegation that Staff are not practicing proper hand washing procedures, in interviewing kitchen staff and Director of Dining Services. It appears that staff are diligent about hand washing at appropriate times. Allegation is unfounded.

Regarding the allegation that Staff do not ensure kitchen appliances are in proper working order, LPA has toured the kitchen, interviewed staff, ED and Director of Dining Services. LPA learned there are currently no broken or non-working appliances. LPA learned that in general if something breaks or stops working, staff take appropriate action to have it repaired or replaced. LPA learned that a freezer was broken a few weeks ago, but staff quickly moved the frozen food to a freezer in another building, then quickly had it repaired. Food did not have an opportunity to thaw. No thawed or spoiled food has been served. Allegation is unfounded,

Regarding allegation that Staff are not meeting residents dietary needs, LPA interviewed ED, Director of Dining Services, staff, observed meals and checked in briefly with residents. The facility has lists of residents with special dietary needs/requirements in the kitchen so that needs are met. Meals appear appetizing and nutritious. Residents appear to enjoy the food overall. Allegation is unfounded.

Regarding the allegation that Facility kitchen is in disrepair, LPA toured the kitchen, spoke with staff and Director of Dining Services. LPA saw no evidence of any kind of leaks or large amounts of water in any area of the kitchen or dining areas, no stains to indicate leaks etc There was a small amount of water near dishwasher from a little spilled water off dishes, but there were rubber mats for safety. LPA questioned staff regarding method for cleaning rubber mats, and they all stated this is done by taking them outside and using a hose provided for that purpose; no one saw mats washed in the dishwasher as alleged; and stated they would not fit into the dishwasher as the mats are too large. Allegation is unfounded.

A finding that an allegation is UNFOUNDED means that the allegation is false, could not have happened, and/or is without a reasonable basis.

No deficiencies were cited at this visit. Exit interview was conducted.