Complaint Investigation Report

to avoid someone listening, but LPA has no evidence to prove this. Therefore, the allegation is unsubstantiated.

Regarding inadequate staffing to meet resident needs, since LPA had no specific examples/residents to look at and got no further information from reporter, LPA was not able to say what may or may not have happened several months ago. LPA did speak with multiple residents and staff, and those interviewed by and large thought that staff are at this time able to respond to resident needs in a reasonable time period, and resident needs are largely met by staff.. Since LPA is not able to say what the situation may or may not have been at the time of the original complaint, the allegation is unsubstantiated.

No deficiencies were cited at this visit. Exit interview conducted, appeal rights provided.