Complaint Investigation Report

Documentation then states the foods/drinks R1 should avoid and it states for R1 to eat bland, easy to digest foods like rice, bananas, applesauce, lean meats, toast and crackers. Relevant party indicates that the after visit summary was provided to the facility, however the bland foods were not provided to R1. Relevant party indicates that they had to follow up with facility for them to finally serve R1 bland foods like rice. LPA interviewed staff members in which they stated R1 refused a bland diet and so other foods were provided to R1. LPA reviewed facility documentation, in which they indicate on R1’s progress notes on 12/2/22 that R1 is requesting regular food to be brought to her because her health issues had resolved and R1 is feeling better. Due to the conflicting information LPA finds allegation to be UNSUBSTANTIATED.

LPA investigated the allegation, " Staff did not comply with an infection control practice". LPA reviewed what facility reported to CCL in November 2022. Reports indicate facility had 3 covid positive clients between the time period of November 20 th through November 30 th 2022. 2 of 3 COVID positive clients were couple R1 and R2 who were sharing a room. All three clients were isolated in their rooms. LPA interviewed relevant party in which she stated R1 and R2 were never tested for COVID even though they were showing symptoms. Relevant party stated during the time period of R1 and R2 having symptoms and before they were tested, they were out in the facility around other residents. Facility had a different administrator during this incident time period and new administrator does not have documentation of communication with department of public health. Interviews with staff indicate that R1 and R2 were isolated upon testing positive for covid. LPA finds allegation to be UNSUBSTANTIATED.

LPA investigated the allegation, " Responsible party was not notified that resident was sick." Relevant party informed LPA that facility failed to inform residents responsible party that residents (R1, R2) had a change of condition. Relevant party indicated that residents had covid like symptoms and facility staff never reported this to responsible party.