Complaint Investigation Report

Regarding the allegation that Staff did not change resident's clothes, LPA spoke with staff, witnesses and reviewed documentation.

LPA learned that resident R1 did apparently wear the same clothes for several days in a row at the facility. Staff said that they would offer R1 assistance to dress, and she would refuse or go back to the dirty laundry in the resident's room and switch clothes, putting on outfits previously warn. It appears that after a few days staff became aware that this was happening, and came up with a plan to remove the dirty clothes from the room, thus removing the possibility to change back to dirty clothes. R1 was new to the facility, and staff were not fully aware of her habits/behaviors at first. So, even though it does appear that R1 wore the same clothes for multiple days in a row, when staff became aware of the issue, it was dealt with appropriately. It does appear that assistance with dressing was included in the care plan, but LPA cannot say how much staff was aware of what assistance was really necessary for the first few days until they came to know R1. Allegation is unsubstantiated.