Complaint Investigation Report

Facility continues to charge late payments to R1 and R2 which accorded to the admission agreement should only occur if all fees were not paid on time. Due to the information gathered, LPA finds allegation to be SUBSTANTIATED.

As a result of this investigation, LPA finds allegations to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Exit interview conducted and appeal rights provided.