Complaint Investigation Report

317005468-4-15-2022-25-AS-KHOS-CEAUPX-20220510154616

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 520 COHASSET RD., STE. 170

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/16/2022 and conducted by Evaluator Todd Tryon

COMPLAINT CONTROL NUMBER: 25-AS-20220316163222

LPA Tryon arrived at the facility unannounced on 4/15/2022 at 11:00 a.m. to continue to work on the complaint. LPA was screened at the door for COVID symptoms, temperature taken. LPA used hand sanitizer and wore a surgical mask.

LPA has interviewed witness, staff, Executive Director, and 5 residents. LPA learned that there was a staff person who did not always click with other staff members. It appears that the staff may have spoken gruffly with other staff, but in speaking with residents, ED and staff, LPA did not find evidence that staff S1 was ever rude to residents. It is possible that the staff could have been "rude", but it does appear that the staff met resident needs At this time, the staff in question is no longer employed at the facility. Since there is a lack of evidence to support that the allegation did or did not occur, Also, it is not clear that someone being "rude" as described in the complaint actually rises to the point of any kind of abuse. LPA finds the complaint to be Unsubstantiated. A finding that the allegation is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted, appeal rights provided.