Complaint Investigation Report

LPA conducted an interview with R1's responsible party, Witness #1 (W1). W1 stated that R1's rent was paid in full for the month of October 2025. W1 confirmed that R1 passed away on October 19, 2025, and the facility did not issue them a refund for the remaining twelve days of October 2025, despite multiple request. LPA conducted an interview with Licensees Allen Medina and Maricel Nepomuceno. Both Licensees interviewed admitted that a refund had not been issued to W1 after R1 passed away on October 19, 2025. LPA also observed that there was an email exchange between W1 and Licensee Maricel Nepomuceno, in which Licensee Maricel Nepomuceno admitted that a refund was not issued to W1 after R1 passed away.

Based on the evidence gathered during this investigation, the Department obtained sufficient evidence to substantiate the allegation that, staff did not issue responsible party proper refund . The preponderance of evidence standards has been met; therefore, the above allegation is SUBSTANTIATED. A deficiency is being cited on the attached LIC9099-D. An exit interview was conducted via telephone with Licensee Allen Medina. A copy of the report and Appeal Rights were provided to an authorized facility representative.