Complaint Investigation Report

306006421-6-24-2026-22-AS-PMAA-DVSQNQ-20260708121930

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/15/2026 and conducted by Evaluator RoseMarie Ruppert

COMPLAINT CONTROL NUMBER: 22-AS-20260615094947

Resident developed pressure injuries while in care

Staff do not assist resident with ambulation

Staff do not observe resident for change in condition

Staff do not ensure that resident's care needs are met

Staff do not ensure that the facility has an auditory system for residents in care

Licensing Program Analyst (LPA) Rose Ruppert made an unannonced visit to investigate a complaint received in the Regional Office. LPA was greeted and granted entry by the receptionist at 1:20pm. LPA met with Executive Director (ED) Austin Morris and explained the purpose of the visit.

LPA requested a current resident and staff roster for Assisted Living (AL) and Memory Care (MC). Per review of the resident roster, the resident for this complaint does not reside in the AL or MC and resides in the Post Acute facility; which is not licensed under Community Care Licensing. Addtional paperwork obtained include the Clinical Resident Profile, Post Acute Face Sheet and Post Acute roster to confirm the resident resides in Post Acute. The resident has never resided in the AL or MC areas of the facility.

Based on LPA document review and interviews, the allegations above are Unfounded. LPA will cross-report the complaint to the California Department of Public Health (CDPH). An exit interview was conducted with Executive Director (ED) Austin Morris and a copy of this report was provided to the facility.