Complaint Investigation Report

306004712-5-29-2025-22-AS-CMAZ-DH6Q83-20250530115603

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

ORANGE COUNTY RO , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/22/2024 and conducted by Evaluator Bethany Moellers

COMPLAINT CONTROL NUMBER: 22-AS-20240222074546

Personal items were stolen from the residents bedroom.

On today's date, Licensing Program Manager (LPM) Bethany Moellers delivered complaint findings of the above allegation to Administrator/Licensee, Larry Lindsey. The findings were delivered via phone and emailed for signature.

Complainant alleges 2/13/2024 two books of stamps, labels and bank statements were stolen from R1's room while R1 was takinig taking a shower. Licensing Program Analyst Jerome Haley conducted (2) two staff interviews, (3) interviews with outside hospice agency and a resident interview all of which provided no supporting evidence or information that items named were stolen or missing. LPM conducted subsequent interview with Licensee and was informed resident (R1) passed away 5/2024 and staff that was alleged to remove named items is no longer working at the facility for unrelated reasons. Interviews conducted by LPA and LPM were consistant that R1 appeared to be in a confused state of mind. Based on interviews and no additional information to support stolen items the complaint is found to be unsubstantiated.

Meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.