Complaint Investigation Report

Allegation: Staff are not using a proper place to wash residents clothing

It is alleged that In the dining area, soiled garments and briefs were washed together in a container and left to air dry on counters.

Based on interviews conducted, five residents and five staff denied the allegation. Five residents and four staff stated that they have not witnessed any clothes, soiled or unsoiled, left to air dry on counters. The residents and staff stated there was not an instance where they watched anyone wash soiled garments and briefs in any container or in the sink at the common areas. S3 and S4 stated there are facility barrels in each hallway for residents and staff to drop off soiled clothes and garments. The Janitor picks it up twice a day. Laundry aids are the only people to wash and clean clothes and garments. They only place to clean in the facility is the designated laundry area. They do not wash or dry clothes outside the designated laundry room and drying areas.

Based on observation, on April 22, 2026, and June 17, 2026, LPA observed there was no clothes being washed in a container in common areas. LPA did not observe any clothes that were left to air dry on counters, tables, and chairs in the common area. LPA went to the designated laundry room and drying areas to observe and confirm S3 statement that laundry aids only washed and dried clothes in these designated areas.

Based on information gathered, there is no sufficient evidence to corroborate the above allegation.

Allegation: Staff are not meeting residents diapering needs

It is alleged that in a resident’s room, a caregiver did not wash resident completely and there was some fecal matter left on the resident’s hip, despite being told there was a dirty spot.

Based on record review, LPA reviewed the Bowel Movement record for April 2026 and June 2026. The facility keeps track of bowel movement and when they provide diapering changes for the residents. There is no record for if showers were provided when a bowel movement occurred. Based on interviews, five residents and five staff denied the allegation. All staff and residents stated the staff thoroughly clean the residents. S1 and S3 stated that if the resident requested a shower after changing their diapers, then they would provide a shower if requested Based on observation, on April 22, 2026, and June 17, 2026, LPA did not observe any caregivers not properly providing residents for their diapering needs.

Based on information gathered, there is no sufficient evidence to corroborate the above allegation.