Complaint Investigation Report

staff interviewed said they never speak inappropriately to residents or about residents as well. All staff spoken to have said that every staff meeting has in-services and reiterate the importance of treating the residents with respect and how to speak to them with good communication.

It was alleged that staff refused to take out trash from resident’s room. Eight out eight residents confirmed that they have no problems with staff refusing to pick up trash. Residents stated that staff have been good at picking up their trash every day. They routinely pick it up at least twice a day, during the day and at night. ED Galicia and Wellness Coordinator Sharon Perez and all staff interviewed said that it is part of their job duties at the end of their shift to make their rounds on the floor to throw away the resident’s trash.

Therefore, based on LPA Tea's observations, interviews conducted, and records reviewed the allegation that staff spoke inappropriately to residents in care and staff refused to take out trash from resident’s room has been determined as UNFOUNDED, meaning the allegation is false, could not have happened and/or is without a reasonable basis.

No deficiencies cited at this time and an exit interview was conducted with Executive Director (ED) Carmen Galicia. A copy of the report was provided to the facility.